Frequently Asked Questions

Answers to all your questions


A Course is a collection of lessons organised in a curriculum and presented using video, audio, notes, assignments and quizzes.
A Lesson is a particular subject within a Course. Lessons are presented using a video, audio, notes, assignments and quizzes.
At the end of each Lesson there is a quiz which must be taken. The quiz has a pass mark. A collective pass mark of all quizzes will determine whether you have completed the course successfully.
After successful completion of a Course a student will receive a Certificate of Competence issued by Kicheko Academy


A Course is taken by listening or watching the lessons, perform assignments, and take the quizzes. For better results it is advised to take the lessons one after the other as presented.
Each Course has a curriculum. A curriculum is divided into sections and each section has several lessons, assignments and quizzes. The lessons are presented in video, audio, and notes.
There is no time limit to take a Course but the lessons have specific duration. For example a video can be 45 minutes. Please note that Quizzes have time limits just like normal examination.
You can send a message directly to the Teacher, or join the forum. From time to time a Teacher can organize a web meeting using zoom.


When buying a Course at the time of checkout you will receive payment instructions. Please note that you can not access Course material before the payment has cleared.
Yes, once your payment has been received you will receive notifications by email.
Unfortunately, the system does not allow any refund. So please read carefully our terms of service.
Yes, if you subscribe to multiple courses you will get a discount coupon which you can redeem on your next purchase.

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